| Arbetsgivare: | Axis Communications |
|---|---|
| L?n?/?Kommun: | Sk?ne l?n (Lund) |
| Varaktighet: | Tillsvidareanst?llning |
| Arbetstid: | Heltid |
| Antal platser: | 1 st |
Sista ans?kningsdatum: 2012-08-10
About Axis Communications
As the market leader in network video, Axis is leading the way to a smarter, safer, more secure world ? driving the shift from analog to digital video surveillance. Offering network video solutions for professional installations, Axis? products and solutions are based on an innovative, open technology platform.
Axis has more than 1,000 dedicated employees in 40 locations around the world and cooperates with partners covering 179 countries. Founded in 1984, Axis is a Sweden-based IT company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website www.axis.com.
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Are you interested in networking technologies and products, internet and LAN?Are you interested in working with the latest technology?
Then this could be the job for you!
WHAT WILL YOU DO
As a Technical Services Engineer you will be in contact with both end users and Axis partners to handle technical support cases for Germany, Austria, Switzerland, and as a back-up for other regions.
We support over phone, Web portal system (support tickets in writing), and Chat.
Besides having a technical foundation, you need to be able to take good care of our customers. Customer care is one of our biggest focuses!
Your main tasks will be to:
* Provide advanced phone, Web portal system, and Chat support to end-users, resellers/partners, and distributors
* Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
* At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case
* Assist primarily the sales office in your region, with both after sales and pre-sales support
* Build technical knowledge and contribute to developing the support function within the team
At your disposal you will have senior technical services engineers, a team of product specialists, and all your other technical services colleagues providing you with product specific assistance and general help in the role.
The position involves a few travels a year within Europe.
WHO ARE WE LOOKING FOR
We think that you are a service-minded, social, and structured individual. You have a large technical interest and excellent communication skills in native (or close to native) German both verbal and written. You also have excellent communication and writing skills in English.
You are open-minded, understand the value of team cooperation and have experience from working with customer support. You understand the technical aspects of products and their functionalities. You have a sound knowledge of basic computer software and hardware technology and we believe you have a keen general interest in networking technologies, the Internet, LANs and network products.
Experience in one or more of the areas below are considered a plus: camera/image knowledge, network protocols, surveillance camera systems, servers and storage systems, client/server OS and application management.
TECHNICAL SERVICES TEAM
This Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we?re currently a team of around 20 people.
WHAT AXIS CAN DO FOR YOU?
Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers? total experience of Axis products. Come join us!
READY TO ACT
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
INTERVIEW TASKS
If you get called for an interview, we will give you 2 ? 3 support cases beforehand that we will ask you to assess and then brief us about during the interview.
Are you up for the challenge?
Find out more from our Technical Services Manager Bo Gabrielsson, phone +46 46?272 1842 or Team Leader Corien Thulin +46 46?272 2136.
Send your application to resume@axis.com before August 10, 2012.
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